Operations Manager

Ride Muskoka

Company :  Ride Muskoka
Location :  ON, Canada
Job Type :  Full-time
Job Status :  Permanent

Ride Muskoka offers its guests with an unforgettable experience with our friendly, professional staff, who are passionate about what they do and who are there to ensure you have a fun and safe time out on the water.

We are currently hiring an Operations Manager for the upcoming 2017 Season.

Position Type: Full Time - Seasonal Position

Dates: June - September

Position Description:

The Operations Manager is responsible for the day to day operations of the business.

This includes but is not limited to the following:

  • Scheduling and training of all recreation associates
  • Performance management of recreation associates
  • Managing rental bookings and coordinating deliveries
  • Ensuring high level of customer service is provided at all times by all associates
  • Ensuring all guests are provided with proper instruction and that all required paperwork is completed.
  • Monitoring payments to ensure accuracy
  • Maintaining a safe work environment for all associates
  • Documenting, reviewing and reporting any health and safety issues to owners for follow up
  • Oversees all job duties of the recreation associate
  • Ensures all boats and PWC are launched and trailered in a safe manner
  • Assists with launching and trailering of boats as needed
  • Assists with deliveries as needed
  • Documents rental machine damage and submits for quotes
  • Communicates with customers regarding any issues of damage
  • Works closely with owners and ensures proper communication is maintained
  • Other duties as assigned

Skills, Abilities & Attributes

  • Able to work well with others
  • Customer service focused
  • Pays precise attention to detail, order and cleanliness
  • Has exceptional energy, flexibility and professionalism
  • Has effective communication skills
  • Able to handle cash with accuracy
  • Has exceptional phone manner
  • Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require
  • Has the ability to manage a team effectively
  • Conflict resolution skills
  • Ability to multitask
  • Able to safely trailer a boat or PWC
  • Able to safely launch a boat or PWC

Education & Experience

  • Valid Ontario Pleasure Craft License
  • Minimum 3 years previous boating and PWC experience required
  • Minimum 3 years customer service experience experience required
  • Previous experience managing a team required
  • Mechanical knowledge an asset
  • Valid Ontario Drivers License

Check us out at www.RideMuskoka.ca

Salary: $20.00 - $30.00 /hour dependant upon experience

Job Type: Contract

Required licenses or certifications:

  • Pleasure Craft Operator Card
  • Driver's Licence
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