Sales Associate Storefront (Permanent, Part-Time)

Cogeco


Company :  Cogeco
Location :  St. Catharines, ON, Canada
Job Type :  Full-time
Job Status :  Permanent
 
In accordance with established policies, procedures and service principles, the incumbent is responsible for promoting and selling products and services offered by the Company so as to bring current and potential customers to select Cogeco as their sole supplier of home Cable TV, Internet and Telephony services over any other competitor. The incumbent places a major focus on providing efficient and friendly service to customers who visit the Cogeco retail store. The duties include but are not limited to: actively promoting Company products and services at every opportunity, identifying sales opportunities, and providing an optimal level of professional service to all customers.
KEY RESPONSIBILITIES

Actively focuses on selling, upgrading and promoting Cogeco products & services. Provides professional services and solutions to meet customer needs. Schedules and inputs order requests using the compliance tools necessary, ITC EzCare, Go Button and Valid transaction receipts.

Delivers face to face customer interaction that will entice customers to select Cogeco as their sole provider of Cable TV, Internet and phone services.

Makes every effort to retain customers who express their wish to cancel their subscription or reduce their level of service. Is upfront in all his/her dealings with customers. Is proactive, sincere and empathetic when responding to customers’ questions or issues.

Responsible for accurate data input using prescribed applications and processes for all customers’ add move and change requests.

Resolves billing inquiries and service discrepancies.

Actively participates in corporate initiated selling skills training as well and new procedural enhancements as part of the position requirements.

As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

Assist with other departmental requests as required and performs special projects as assigned.

ESSENTIAL QUALIFICATIONS
ACADEMIC TRAINING

College Diploma or combination of equivalent education and experience

WORK EXPERIENCE

Minimum 3 years customer service and retail sales experience

SPECIFIC COMPETENCIES

Strong communication skills (written and verbal). Bilingualism (E/F) is an asset.

Solid interpersonal skills and customer focus. As an ambassador of Cogeco, demonstrates a high level of professionalism (i.e. demeanor, presentation) and a winning customer service attitude.

Highly organized and detail oriented with the ability to identify, analyze, troubleshoot, resolve and/or escalate customer inquiries or issues.

Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.

Open to change with a learning attitude towards work and to contribute to teams.

Basic accounting knowledge is an asset.

Demonstrate the ability to navigate between multiple applications while continuing to engage the customer.

Flexibility required with respect to hours of work as the incumbent may be required to work rotating schedules which include and are not limited to days/evenings/weekends/general holidays. Hours may be subject to change as business needs evolve.

General understanding of cable, Internet and telecom industries is an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Considerable amount of time standing and occasional lifting (at least 20 lbs) is required.

At Cogeco, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.
 
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