Project Coordinator - TELUS Health

TELUS Communications

Company :  TELUS Communications
Location :  Montréal, QC, Canada
Job Type :  Full-time
Job Status :  Permanent
The Project Coordinator will work closely with the Telus manage retail Banking team and will also work closely with Telus clients. The project coordinator is responsible to create some of the reports required by clients, to work with clients to address any gaps in the reporting and to work with the team and with the auditors to support the audit process.

Manage timesheet approvals
Create time reporting structure that allows for proper analysis of project and client spend
Ensure timesheets are accurate for the team and highlight any potential discrepancies
Ensure timesheets are completed on time
Provide reporting on time utilization as needed
Support the team on any issues related to timesheets or timesheet system
Manage pool hours reports and analysis
Provide monthly reports to each of the clients on pool hours utilization
Ensure hours being charged to clients can be justified
Answer questions from clients regarding the utilization of pool hours
Provide labour analysis to management in supporting clients as needed
Manage audits
Ensure MRB passes annual audit
Instill a sound and robust normal course of operations for MRB that adheres to audit standards
Coordinate work activities related to the audit for entire team
Manage and resolve audit escalations
Ensure on a regular basis that all required evidence is collected, stored, and available at the time of the audit
Keep up-to-date with new audit requirements
Implement technology request system for new clients
As part of new client implementation, work with client and technology request team to set up, test, and train new client to use the technology request system
Manage request system escalations

Required Skills & Abilities:
Strong verbal and written communication skills
Fully bilingual (English/French)
Good experience with Microsoft office

Required Experience:
3-5 years of experience as a project coordinator
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