Operations Engineer

Smilegate West Inc.

Company :  Smilegate West Inc.
Location :  Toronto, ON, Canada
Job Type :  Full-time
Job Status :  Permanent

Smilegate West Inc. is the North and South American publisher of its parent company Smilegate, headquartered in Korea. The Company specializes in Free-to-Play online games including CrossFire, Lost Saga, etc.. Founded in 2006 with a goal of becoming a leading publisher and digital media distributor of online video games, the Company is built on the principle that online, community-based video games offer unique and compelling gaming experiences with untapped mass market potential and wide social appeal.

The Toronto office employs a staff of widely-talented and culturally diverse employees, led by an experienced and imaginative management team. In publishing CrossFire, one of the most played online FPS games worldwide, with over 6 million concurrent users and 500 million registered players, currently available in 80 countries including China, Vietnam, North & South America, and Europe, Smilegate West Inc. continues to deliver the highest quality free-to-play game experience through its proprietary gaming portals, Z8Games.

For more information about the company and its current product offerings, please visit www.z8games.com.


  • Conduct regular maintenances to configure changes or updates to game(s) infrastructure
  • Conduct maintenances in emergency events requiring immediate intervention
  • Implement patches to QA or Live games
  • Tending to all game(s) infrastructure related tasks as required
  • Managing updates to servers, including hard drive space, memory, etc.
  • Responsible for the maintenance of the game(s) servers software and hardware
  • Coordinating deployment of in-game events with Live Production teams
  • Monitoring QA/Live games to detect and resolve potential issues in real-time
  • Following up on events for reporting purposes
  • Troubleshoots application and server level problems for internal games systems
  • Maintains documentation of games systems configurations and procedures
  • 24 x 7 on-call support and maintenance activities


  • 3+ years relevant experience in Windows/Linux/Unix Systems administration, including design and implementation
  • SQL Server experience is necessary
  • Bachelor's degree preferred or equivalent experience
  • Windows 2008, 2012 experience, Linux administration an asset
  • Scripting knowledge is an asset
  • Excellent communication skills for problem solve with the developers, team members and other department involved

Terms of employment: Full Time

Location of work: Toronto, Ontario

Job Type: Full-time

Required education:

  • Bachelor's
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