Housekeeping Supervisor (Full Time Temporary)

The Westin Nova Scotian


Company :  The Westin Nova Scotian
Location :  Halifax, Nova Scotia, Canada
Job Type :  Full-time
Job Status :  Permanent
 
Deep in the heart of downtown Halifax, The Westin Nova Scotian offers first class accommodations in elegant and historic surroundings. We are an employer of choice in this vibrant city, being named in the Best Places to Work in Atlantic Canada since 2013. With our 4 1/2 star Canada Select property offering 310 well-appointed guest rooms and 23,000 square feet of meeting space, our hotel is ideal for the business traveler, meeting planner, and leisure traveler alike.

The Westin Nova Scotian is currently looking to fill the position of Housekeeping Supervisor.

JOB SUMMARY:

The primary function of this integral position is to assist with the operations of the Housekeeping department and laundry and preventative upkeep of the rooms.

ACCOUNTABILITIES:

The Supervisor is responsible for the smooth operation of Housekeeping, and to ensuring that all standard operating procedures pertinent to Housekeeping are followed.
They are responsible for assisting with the training of new associates; assisting with and delegation of the work load, addressing and acting on concerns in a professional and timely manner. The Housekeeping Supervisor must also promote health and safety awareness, complying and promoting rules, policies and procedures.

QUALIFICATIONS:
  • At least 2 years of progressive experience in a hotel or a related field required.
  • High School diploma required.
  • Degree in Hospitality and Tourism preferred.
  • Previous supervisory experience strongly preferred.
  • Computer systems, office equipment, hotel software, telephone, 2-way radios, and all Departments equipment.
  • Long hours sometimes required.
  • Knowledge of Galaxy & Lightspeed an asset
  • Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must be able to convey information and ideas clearly.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling issues in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by associates and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
DUTIES AND FUNCTIONS:
  • Supervise and ensure completion of all duties of Housekeeping staff
  • Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
  • Balance and prepare individual paperwork for closing of shift
  • Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis
  • Notify room attendants of any deficiencies found in the room and note on the attendant’s board
  • Return room attendant to correct deficiencies when applicable
  • Re-inspect corrected rooms
  • Check appearance of all employees to ensure compliance with New Castle Standards of Appearance
  • Prepare room attendants’ daily assignments in the absence of the Housekeeping Manager
  • Submit maintenance reports/requests to the Engineering department
  • Supervise and inspect night attendant’s duties
  • Inspects Laundry room daily
  • Assist in training of all positions within department
  • Completes a floor walk of all floors, inspects carpets, walls, etc
  • Assist in preparing weekly payroll
  • Supervise staff, including assisting Manager with interviews, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate
  • Completes inspections of all public areas, offices, washrooms, back of the house. Etc..
  • Inspects equipment to ensure proper cleaning and maintenance
  • Inspect guest rooms for quality and cleanliness
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals
RATE OF PAY: Commensurate with experience

CLOSING DATE: December 29, 2017
 
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