Rental Agent

Osgoode Properties

Company :  Osgoode Properties
Location :  Gatineau, QC, Canada
Job Type :  Full-time
Job Status :  Permanent
Osgoode Properties Limited , a leader in rental property management, has an opening for full-time permanent Rental Agent . The Rental Agent is responsible to respond to inquiries from a diverse range of clients and receive prospective rental tenants at the site locations and conduct showings to aid them in coming to a decision on renting with Osgoode Properties. The incumbent provides exceptional customer service and operational support for the residential buildings.

As a proactive individual, responds to all in-person requests for rental information and also coordinates other enquiries by telephone or e-mail. Specifically:

Conducts apartment viewings with prospective tenants

Inspects all vacant and model suites to ensure show-ready condition

Secures high volume of new tenants using proper closing techniques or skills

Reviews and completes applications with prospective tenants

Assists Building Manager in completing the application review process

Prepares lease documentation for approval by the Building Manager

Maintains records in the site database (Yardi), including updating lease information, rent collection, rent renewal and resident notices

Logs traffic and appointments in Yardi database

Maintains site files

Prepares and logs work orders (resident service requests) as necessary

Professionally and courteously handles all inquiries, feedback, complaints or concerns

Consistently focuses on providing superior customer service

Understands and adheres to all criteria outlined in the Certified Rental Building program (CRB) and the Crime Free Program (CFMHP), where applicable

High school equivalent

2 to 3 years’ experience in office administration, property management, sales and/or customer service

General knowledge of la Régie du logement

Ability to put all prospective residents at ease when showing apartments, answers all questions effectively and provides all required information

Ability to overcome obstacles as presented by prospective tenants

Keeps current knowledge on practices in the market and other buildings in the area

Strong communication and written skills in French

General knowledge of computer software systems, including Yardi and Microsoft Office Suite (Outlook, Work, Excel)

Ability to work independently and in a team environment

Good conflict-resolution skills, ability to deal patiently, tactfully and effectively with emotionally charged situations and a client base with diverse cultural, educational and socio-economic backgrounds

Displays a positive work attitude and is enthusiastic

Good organizational skills

This is a full-time permanent position which offers excellent benefits and a competitive salary.

If you would like to be considered for this position, please submit your resume to . We would like to thank all applicants, however only those under consideration will be contacted.
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