Assistant Director, Banquets

The Fairmont Hotel Vancouver

Company :  The Fairmont Hotel Vancouver
Location :  Vancouver, British Columbia, Canada
Job Type :  Full-time
Job Status :  Permanent
Assistant Director, Banquets
Primary Location : Canada-Vancouver-The Fairmont Hotel Vancouver
Employee Status : Regular

Assistant Director, Banquets

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. Your leadership and organization strengths as Assistant Director, Banquets, will ensure that each group function reflects your team’s commitment to quality, efficiency and superior guest service.
Hotel Overview: Fairmont Hotel Vancouver is a glorious landmark that captures the hearts and imaginations of all who visit. Reigning from her prestigious address on Georgia Street at the center of the city, this Castle in the Heart of Vancouver is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Summary of Responsibilities:
Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Lead and manage the Banquet department, ensuring all service standards are followed
  • Act as the Department Head when the Director of Banquets is not on property
  • Monitor all functions to ensure they maintain a first class and positive visual impact; including ambiance, décor and service delivery
  • Coach and train the Banquet leadership team in all aspects of the department, monitoring their development and providing critical feedback
  • Create a solid relationship with the Catering/Sales Team to ensure both departments work well together to achieve property goals
  • Assist the Director in following the annual budget and administering it in a fiscally responsible manner
  • Ensure accurate billing for each event is recorded
  • Respond to guest concerns and react quickly and professionally
  • Monitor all Banquet facilities for cleanliness, repair and maintenance, reporting and following up on any deficiencies as required
  • Attend pre-conference meetings with clients to confirm all relevant details are communicated
  • Balance operational, administrative and Colleague needs
  • Attend regularly scheduled departmental meetings
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned

  • 3-5 years’ experience in Food &Beverage Leadership is required
  • Capable of handling 300-400 guest events and familiarity with Banquet Event Orders
  • Previous experience working in a unionized environment considered a strong asset
  • Strong computer skills (Word, Excel, PowerPoint, POS)
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Must be able to work independently
  • Highly responsible & reliable
  • Serving It Right certification required
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to work a variety of shifts including early mornings, late nights, and weekends.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level : Management / Supervisory
Schedule : Full-time
Shift : Rotating / Shift Work

Closing Date : 01.Jan.2018, 11:59:00 PM
Job Number: HVC00986
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